Privacy Policy

How we collect, use, and protect your information.

Last updated: June 2025
Table of Contents
  1. 1. Introduction
  2. 2. Information We Collect
  3. 3. How We Use Your Information
  4. 4. How We Share It
  5. 5. Remote Access & Security
  6. 6. Retention
  7. 7. Your Rights
  8. 8. Cookies
  9. 9. Children's Privacy
  10. 10. Third-Party Links
  11. 11. Changes to This Policy
  12. 12. Contact Us

1. Introduction

Shangazi Online ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and your rights regarding it. This policy applies to all clients, users of our digital platforms, training participants, and visitors to our website.

2. Information We Collect

Information you provide directly

  • Name, email address, phone number, and physical address when you contact us or book a service.
  • Payment information (we do not store card details; payments are processed through trusted third-party providers).
  • Messages and correspondence sent to us via email or our contact form.
  • Information shared during training registration.

Information collected automatically

  • Basic website usage data (pages visited, time spent, referring pages) via standard web analytics. We do not use invasive tracking or third-party advertising cookies.
  • Device and browser type when you access our website or digital platforms.

Information collected during service delivery

  • For remote support, we may temporarily access your device or system. We do not retain screenshots, files, or communications beyond what is necessary to complete the task.
  • For managed IT services, we collect network and system performance data necessary to provide monitoring and support.

3. How We Use Your Information

We use your personal information only for the following purposes:

  • To deliver, manage, and improve the services you have requested.
  • To communicate with you about your service, bookings, or enquiries.
  • To send service-related updates, invoices, and receipts.
  • To process payments through our payment partners.
  • To maintain records required by Kenyan law.
  • To improve our website and service quality.

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

4. How We Share Your Information

We share your information only in the following limited circumstances:

  • Service delivery partners: If we engage a third-party technician or contractor to assist with your service, they receive only the information necessary to complete that task and are bound by confidentiality.
  • Payment processors: To process payments, your billing details are shared with our payment provider. We do not store your card details.
  • Legal obligation: We may disclose your information if required to do so by Kenyan law, court order, or a government authority.
  • Business continuity: In the event of a business transfer or merger, client data may be transferred to a successor, subject to the same privacy protections.

5. Remote Access & Data Security

When remote access to your device or network is required:

  • Sessions are conducted only with your explicit consent.
  • We do not retain remote access credentials after a session ends.
  • We use reasonable technical measures (encrypted connections where available) to protect data in transit.
  • We store client records securely and limit access to authorised personnel only.

While we take reasonable precautions, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security of your data.

6. Retention of Information

We retain your personal information for as long as needed to deliver services, resolve disputes, and comply with legal obligations. When information is no longer needed, we securely delete or anonymise it.

7. Your Rights

Under applicable Kenyan law, you have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your information, where we are not legally required to retain it.
  • Withdraw consent for data processing at any time (this may affect our ability to deliver certain services).

To exercise any of these rights, contact us at support@shangazi.org.

8. Cookies

Our website uses only essential cookies necessary for basic site functionality. We do not use advertising or behavioural tracking cookies. You may disable cookies in your browser settings; however, some features of the site may not function correctly if you do so.

9. Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will delete it promptly. Free community training sessions that may include minors are conducted with appropriate supervision.

Our website may contain links to external websites. Shangazi Online is not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out:

Email: support@shangazi.org
Address: LAFAYANA HOUSE, Tala-KDO Road, Tala, Machakos, Kenya.

For questions about refunds or cancellations, please see our Refund and Cancellation Policy.